If you want better customer support or potentially lower pricing, Xero or FreshBooks may be a better fit. Take a look at our comparisons to see how each program stacks up against the others. Other support options include live chat, a knowledgebase, community forum, helpful tutorials, and a company blog. One major drawback of QuickBooks Online is that there is no email support. However, QuickBooks Online offers phone support from 6 AM to 6 PM PST, Monday through Friday; Saturday hours are 6 AM to 3 PM PST. In addition to the network of independent ProAdvisors, QuickBooks offers QuickBooks Live, which pairs you with one of its own ProAdvisors who will keep your books for you.
- Every business is unique, and there may be instances where a program other than QuickBooks Online will be a better fit.
- As far as the quality of customer support, QuickBooks Online users are split.
- As an experienced accountant, I like that QuickBooks Online allows me to enter adjusting journal entries (AJEs) when needed rather than using the standard input screens.
- Receipt capture and the ability to automatically generate bills from captured receipts were also part of our A/P evaluation.
- Once received, QuickBooks will read the receipt and automatically create a transaction for me to review, edit, and approve.
As far as the quality of customer support, QuickBooks Online users are split. Some users state that they received the help they needed quickly and without any issues. Many users, however, have voiced complaints of not receiving the answers they were seeking or getting cut off during phone calls or live chats. These complaints lowered our rating to 4.7/5 for customer service.
Essentials
While Zoho Books is fantastic small business accounting software across most categories, it is soundly beaten by QuickBooks in the usability category. This is because you’ll be on your own to solve any bookkeeping problems that arise. Unlike QuickBooks Online, Zoho Books doesn’t offer any bookkeeping service, and it’s difficult to find an independent Zoho Books Advisor in the US. It only takes a few minutes to get up and running once you connect your bank account to QuickBooks.
QuickBooks Online Plus Plan
Available for Android and iOS devices, it contains many features in the browser-based desktop interface, making it one of our best mobile accounting apps. It also allows me to create and send invoices on the go, receive payments from customers, assign expenses to customers or projects, and view financial reports. QuickBooks Online is by far the most popular small business accounting software in the US. I find it suitable for most small businesses, especially those with inventory and projects or that collect sales tax in multiple states. The primary features are tracking income and expenses, paying bills, invoicing customers, and running reports to prepare a tax return.
To manage payroll through QuickBooks Payroll, you’ll need to pay a fee for this add-on service, with plans ranging from $45 to $125 per month, plus an additional $5 to $10 per employee per month. Speaking for myself—a CPA with 29 years of experience—yes, I like QuickBooks Online for small business users. It’s designed for business owners and non-professional bookkeepers. Accountants at larger companies might prefer software geared more toward professional accountants. For basic inventory features, we looked for the ability to track units, per-unit costs (using either FIFO or average cost), and the automatic recording of COGS upon a sale. Advanced features included the ability to adjust inventory on hand for shrinkage with an automatic expense recorded and the option to choose from either FIFO or average cost to value inventory.
QuickBooks Online Advanced Plan
It goes beyond traditional finance and accounting to add the sophisticated capabilities that today’s complex organizations demand. Manage all your company spending and finances with Rippling Spend. Consolidate, automate, and control company expenses, bills, and corporate cards in one place. Rippling Spend removes the need for multiple systems, automates manual reconciliation, and provides control over company spend. Simplify closing the books and gain clear visibility over all expenditures. QuickBooks Online also syncs with a variety of payroll tools, including the accountant-friendly QuickBooks Online Payroll.
QuickBooks Online’s two higher-tier plans include basic inventory management. While QuickBooks’ inventory management software isn’t the most advanced inventory option out there, it’s perfectly functional. Plus, Quickbooks’ thorough integration library ensures users can find inventory tracking software that both meets their needs and integrates with their accounting software. For an additional $50 per month, Simple Start users gain on-demand access to a live bookkeeper who can guide you what is the journal entry to record prepaid rent through basic bookkeeping and accounting functions. QuickBooks Simple Start includes free guided setup, though this feature isn’t available for users who choose the free trial. We also ensure that the software offers most standard accounting features and reports, awarding higher rankings to those that provide advanced services, like tax filing.
Mobile App
Higher-tier plans include more thorough reports and in-depth insights, including profitability reports, extended forecasting and inventory reports. Larger businesses with substantial accounting teams may want to consider the QuickBooks Advanced plan. It covers up to 25 users and provides dedicated customer support and advanced reporting features.
You can meet with your ProAdvisor as often as necessary to ask questions. QuickBooks is far and away the easiest bookkeeping software in the US for finding bookkeeping assistance. Most bookkeepers in the US are familiar with QuickBooks, and many of them will be certified QuickBooks ProAdvisors.